US Printing Company will offer a refund on any item that is not imprinted as requested on the original order. We cannot accept a return on an item because you don't like the colors, imprint layout or style you selected or if the imprint was not correct due to a typographical error on your part. We will however make a speedy replacement if we caused any typo or did not produce what you specified. Since all of our items are imprinted, you must be totally sure that what you provide to us is what you want. Products that are defective or broken on our part will only be authorized for even exchanges of original orders.
US Printing Company will send you a proof of your art work and/or a confirmation via e-mail. It is your responsibly to provide a valid e-mail address so that you can receive the order confirmation and verify on it’s entirely the information (color, imprint information, item No., qty, shipping address, etc). If any change(s) and/or correction(s) is needed they must be submitted to US Printing Company before you approve the order for production.
US Printing Company will not be held responsible for any typographical error(s) if a confirmation was sent and no changes, corrections and or additions were made in a written, timely matter by the customer. Absolutely no merchandise will be accepted without a Return Authorization Number from US Printing Company. Authorized returns must be made within 14 days from the time the order was received. Merchandise must be returned in original packaging.
CUSTOMER IS ALWAYS RESPONSIBLE FOR SHIPPING THE PRODUCT BACK AND ALL COST INVOLVED. Please ship using a carrier that provides you with a tracking number and proof of delivery. We recommend UPS or FedEx. US Printing Company will not be responsible for items lost by the carrier. SHIPPING COST AND SET-UP FEES ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. ABSOLUTELY NO REFUNDS ON CUSTOMIZED, SPECIAL AND PERSONALIZED ITEMS.